Outsourced IT Helpdesk for Growing Businesses
Your employees deserve fast, expert IT support without the overhead of hiring a full internal team. Our outsourced helpdesk becomes your IT department, providing multi-channel assistance backed by AI-powered triage and guaranteed response times so your people stay focused on the work that matters.
Service Offerings
Practical solutions, tailored to your business goals.
Fully Outsourced IT Support
Complete helpdesk coverage without the cost and complexity of hiring internal IT staff. Our team becomes your IT department, providing multi-channel support via phone, email, and chat so your employees always have a fast path to resolution.
- No recruitment costs
- Dedicated support team
- Predictable monthly pricing
AI-Powered Triage & Resolution
Every incoming request is analyzed by our AI-driven triage engine, which categorizes tickets, suggests knowledge base articles, and routes issues to the right technician. The result is faster first-contact resolution and fewer escalations.
- Automated ticket categorization
- Knowledge base suggestions
- Reduced resolution times
SLA-Backed Response Times
We stand behind our service with guaranteed response and resolution windows tied to clearly defined SLA tiers. You receive transparent, real-time reporting so you always know exactly how your support is performing.
- Tiered SLA options
- Real-time SLA tracking
- Monthly performance reports
Scalable Support Model
Whether you are onboarding five new employees or expanding to a second office, our support scales with you. Add or remove users instantly and adjust your plan as business demands change, without long-term commitments.
- No long-term contracts required
- Add users instantly
- Seasonal scaling options
How We Get Started
A proven four-step process that transitions your IT support to Davinci with zero disruption.
Onboarding & Discovery
We learn your systems, interview key stakeholders, document your environment, and set up secure remote access to every device your team relies on.
Channel Setup
We configure phone, email, and chat support channels branded to your organization so the experience feels seamless for your employees from day one.
Knowledge Base Creation
Our team builds a living knowledge base of your most common issues, approved solutions, and environment-specific procedures to accelerate every future resolution.
Continuous Improvement
Each month we review ticket trends, identify recurring pain points, and deliver proactive recommendations that reduce ticket volume and improve user satisfaction over time.
Trusted by Alberta Businesses
Calgary-based IT professionals delivering measurable results for businesses across Alberta since 2016.
Outsourced Helpdesk FAQ
Common questions about switching to a fully outsourced IT support model.
Our outsourced helpdesk plans are based on the number of users and the level of support your organization needs. We offer predictable, flat-rate monthly pricing so there are no surprise invoices. Most small and mid-sized businesses find outsourcing significantly more affordable than hiring even one full-time IT employee when you factor in salary, benefits, training, and tooling costs.
We follow a structured onboarding process that begins with a discovery session to understand your environment, users, and existing workflows. From there, we document your systems, configure secure remote access, and set up support channels. The transition typically takes one to two weeks, and we run in parallel with your current support during that time so there is zero disruption to your team.
Our standard plans include business-hours support from 7 AM to 6 PM Mountain Time, Monday through Friday. We also offer extended and 24/7 support tiers for businesses that operate outside regular hours or need around-the-clock coverage. Emergency after-hours support is available on all plans for critical issues that cannot wait until the next business day.
Absolutely. During onboarding, we build a comprehensive knowledge base tailored to your environment, including your line-of-business applications, network configuration, and user workflows. Our technicians study this documentation before handling any tickets, and the knowledge base grows over time as we resolve new types of issues. We also hold regular review sessions to stay current with any changes in your technology stack.
Yes. Our outsourced helpdesk model is designed for flexibility. You can add or remove users at any time, and we adjust your plan accordingly. This is especially valuable for seasonal businesses, companies going through rapid growth, or organizations that need temporary project-based support. There are no long-term contracts required, so you are never locked into a service level that no longer fits.
Secure Your Support Solution
Give your team the fast, reliable support they deserve.