Privacy Policy

1Purpose of the Privacy Policy

This policy outlines how Davinci AI Solutions ("we," "us," or "our") collects, uses, stores, and protects personal information. Our commitment to data privacy is in line with Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA).

2Information We Collect

We may collect and process the following types of information from clients and users:

3How We Collect Information

We gather information through:

• Direct Interactions: Information provided by clients for account setup, troubleshooting, or technical support.
• Automated Monitoring: Backup processes, system performance tracking, and maintenance tasks.
• AI-Driven Profiling: Analysis of user interactions through our ITSM system to generate personality insights for improved user experiences.
• Third-Party Integrations: Collaborating with trusted third-party providers for data storage, backups, and secure access management.

4How We Use Your Information

Collected data supports:

• IT Support and System Maintenance: Including troubleshooting, updates, and security monitoring.
• Account Management: To manage client relationships and respond to service requests.
• Personalized User Interaction: Leveraging sentiment data and personality profiles to enhance service interactions based on individual preferences.
• Backup and Recovery: For system resilience, ensuring data integrity and quick recovery in case of incidents.
• Operational Reporting: Analyzing service trends to improve user experience.

5Cookie Policy

We use cookies and similar tracking technologies on our website and within our customer portal (Compass ITSM at https://compass.davincisolutions.ai) to enhance your experience and provide our services effectively.

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of our services, particularly the Compass ticketing system.

6Data Storage and Protection

We implement multiple layers of security, including:

• Location: Data is stored on secure facilities located in Canada and the United States.
• Encryption: All data is encrypted at rest and in transit to ensure privacy and security.
• Access Controls: Only authorized personnel can access sensitive data, adhering to strict confidentiality requirements.
• Cloud-Based Storage: User data is securely backed up on private cloud-based systems within Canada and the U.S. for redundancy and recovery.

7Data Retention

We retain personal information only as long as necessary to fulfill our services or as required by law. Data no longer needed is securely deleted in line with industry best practices.

8Information Sharing and Disclosure

Information is shared solely with:

• Trusted Third-Party Providers: For essential services, such as data backup and secure storage, all located within Canada and bound by stringent privacy standards.
• Legal Obligations: In compliance with applicable laws and regulations, if required.

9User Rights and Choices

Users have the right to:

• Access Personal Information: Request the data we hold about them.
• Correct Inaccuracies: Request corrections to their data.
• Request Deletion: Request the deletion of personal information, subject to legal and business requirements.
• Data Portability: We're happy to provide you with your data in a commonly used electronic format upon request, allowing you to transfer it to other service providers if needed.

For any privacy-related requests or questions about your rights, please contact us at: info@davincisolutions.ai

10Children's Privacy

Our services are intended for users 18 and older. We do not knowingly collect data from children under this age.

11Policy Updates

We may update this policy periodically. Clients will be notified of significant changes, with updates posted to our website.

12Questions About Your Privacy?

For questions or concerns about this Privacy Policy, contact us at: